ireean-logistics.com

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http://www.ireean-logistics.com

• Ireaan Logistics (IRELAND) LTD                        
  
• 3RD FLOOR, RUSSELL HOUSE
  
• STOKES PLACE, ST.STEPHEN'S GREEN
  
• 2 DUBLIN
  
• IRELAND
  
• Phone: +353 1 4052542
  
• Fax: +353 1 4750252
  

Hapag-Lloyd Purchase Protection and Refund

When you are shopping on internet, you are covered by Ireaan Buyer Protection Plan.

By agreeing to use Ireaan Third Party Delivery both Buyer and Seller agree to a fair transaction and to uphold the conditions agreed upon when the transaction is initiated.
The Seller guarantees the merchandise is genuine, in good condtion and exactly as described. The Seller agrees to pay all fees involved if the merchandise is returned.
The Buyer agrees to complete the payment in the method used by Ireaan , to receive the merchandise in good faith and return it in the condition it was received.

Your money is safe because we’ll only release funds to the supplier AFTER you confirm satisfactory delivery of your order. A full refund will be given if the order did not arrive or if the order that you received is not as described.

Your personal details are safe. Information is protected by VeriSign SSL with an encryption key length of 128 bits (the highest level commercially available).

The account is managed by Hapag-Lloyd's Protection Trade center. This transaction is supervised by the Hapag-Lloyd Safe Team.

Upon receival, be sure you check the package, the documentation and test the items received.

To be eligible for Ireaan Buyer Protection:

Here are the situations suitable for a refund request:
1) The item does not arrive.
2) The merchandise received by the Buyer has different specifications/condition than the one he/she agreed on.
3) Package is un-sealed and/or damaged.
4) Products are faulty, damaged or not working at the time of arrival.
 
For cases 2) 3) 4), the Buyer returns the package to Hapag-Lloyd representative, at no expense.

** Note: In case of a refund, all the fees and expenses are also included in the refund.

The way the Buyer is refunded is at his choice. The Buyer has 30 days from the above verification date to request a refund. Refund requests are processed within 3 days.

To be eligible for Ireaan Seller Protection:

The item must be shipped within 7 calendar days of receiving payment to the shipping address in accordance with our shipping requirements.
In the event a Buyer files a claim, you need to respond to our request for documents and other information in a timely manner.
The item must be a physical, tangible good that can be shipped.

What's not covered.

Services, intangible items, and digital goods.
Claims and chargebacks where the Buyer says that the shipped item is significantly not as described.
 
Track order

Welcome to the client area. Here you’ll find everything you need to keep track of your freight, with the latest tracking information.

 

AIR SERVICES
Our operations are managed from over 150 countries, providing a personalized service to and from all key markets. Ireaan can organize scheduled flights and chartered planes from a wide range of major carriers, making us flexible enough to help everyone from first-time shippers to regular importers and exporters of freight.
 

SHIPPING SERVICES
With a downturn in global trade, container rates changing rapidly, and capacity issues – these are uncertain times in Ocean Freight. The good news is that we can help.
Our unique relationship with the major carriers means that we have visibility and control of these market conditions, keeping you in control with timely and accurate information. We make sure that you have the competitive edge to manage and adapt your supply chain.